Experience (continued)

• Architect of single customer view transformation programme, uniting all customer related data and systems through a single corporate-wide index creating opportunities for customer self-service (target 75%) and improving customer-facing transactional capabilities. Resulted in a self-financing programme that is also delivering annual savings.
• Designed solution requirements using extensive stakeholder management skills to gain agreement across the corporate landscape, enabling a single organisation-wide solution.
• Preparation and presentation of business case to senior management team, resulting in corporate buy-in and investment, including new staff recruitment at a time of recruitment freeze.
• Managing collaborative solution design process across key services, including supplier management, to deliver a robust, efficient functional product .

• Providing technical and innovative Information Communication Technology solutions to transformation and change programmes across services such as planning, leisure and housing. 
• Established an understanding of the specific operational issues experienced by the Head of Service and Service Managers within each service area in order to tailor the design and delivery of solutions to exactly meet stakeholder needs.
• Responsible for interpreting the services’ vision and defining feasible solutions to meet operational requirements that will meet future service expectations, including those driven by legislative changes. 
• Accountable for the IT requirements and system design and advisor to the Procurement team across each solution procurement, evaluation and selection process.
• Effectively managed key IT projects emerging from fundamental service reviews, for example, street services.
• Identified emerging common themes across fundamental service reviews leading to greater efficiencies through Delivery of corporate rather than service level solutions..

Successfully delivered standards and technical solutions to meet the Government Code of Connection requirements.

Led as-is and to-be assessment and delivered gap analysis to determine actions required to achieve compliance.

Determined supplier IT product and process shortlist, including completion of health check and penetration testing to validate supplier options.

Selected products to meet requirements identified by the gap analysis, identifying potential risks and working with suppliers to mitigate risks in order to meet Government compliance deadlines.

Managed client-contractor relationship across the implementation of IT products and processes.

Managing on-going Code of Connection compliance, ensuring corporate data security.